Shipping and DOA Policy
All packages will ship USPS Priority 1-3 Days on Tuesdays and Wednesdays following your order. Flat Rate shipping is $22 on all orders. Large orders requiring multiple packages may require additional postage and specifics will be discussed with customer prior to shipment. Please contact prior to ordering if alternative shipping methods are desired.
Live Arrival Guarantee:
I cannot guarantee live arrival of packages that are not received on time due to carrier delay, whether it is due to weather conditions or failure to pick up or receive fish within two hours of arrival. We will, however, do our best to resolve any problems or question you may have.
It is our goal to help you keep your fish alive and healthy. In the unlikely event that a DOA (dead on arrival) occurs, we MUST be sent clear photos of the dead fish 1) in the unopened bag and 2) outside of the bag within 2 hours of first delivery attempt. Upon receiving both photos within the required time frame, a credit may be issued, excluding shipping costs. We do not refund the cash value of the fish or the cost of shipping. When possible shipments will have extra fish/fry included to cover occasional DOA.
Please contact us with any questions or concerns. - Phyto Aquatics